Patient Reference Group

If you suspect you may have coronavirus please do not come to the surgery, call 111 for advice.


All patients aged between 50 and 64 years as at 31 March 2021 are eligible with effect from 1st December to have a free Flu vaccination. Merchiston are holding an all-day Flu clinic on Saturday 12 December. Eligible patients can book an appt via their online account or contact Merchiston on 01793 823307 to book an appt. Due to the volume of telephone calls we receive in the morning patients are advised to contact the Surgery in the afternoon to make an appt.

GWH Appointments Update

Patient Med 3 Request (Coronavirus Self-Isolating) 

If you require a doctor’s note because you are self-isolating due to the Coronavirus Outbreak please do not contact the Practice.  Patients can obtain an isolation note online from NHS 111 but only if you are following the government advice on symptoms or they been told to stay off work by NHS 111 or a healthcare professional. 

Please use the following website link:


GP Practices are potentially high risk locations for a Coronavirus infection. Therefore, to protect patients and staff and reduce the risk of an infection in the Surgery, which would result in the temporary closure of the Practice the following measures are being introduced at Merchiston Surgery from 16 Mar 2020.

Routine clinical (GP, Nurse and Pharmacist) appointments will be changed to telephone consultations or in some cases cancelled if deemed to be appropriate. Some types of routine face to face appointments will still take place because there is no alternative option.

Our High Risk patients (elderly/low immunity and with underlying medical conditions) are particularly vulnerable and we advise all patients not to attend the Surgery unless it is medically necessary.

Please remember that the Practice Triage system will continue to operate as normal.



Stay at home for 7 days if you have either

• A high temperature

• A new, continuous cough


You do not need to contact 111 to tell them you are staying at home
Use the NHS 111 online coronavirus service if:

• You feel you cannot cope with your symptoms at home
• You condition gets worse
• Your symptoms do not get better after 7 days

Use the 111 coronavirus service (Link: https//




Dear Patient

We are all excited to hear that there is progress on a Covid vaccine and that this should improve the quality of life for all of us. 

We know that you, like us, are struggling with the confines imposed upon us all due to the Covid-19 pandemic. 

Everyone is trying to make the best of the situation and, as a practice, we are committed to caring for you in the best possible way whilst keeping both you and our team safe. 

To keep you as informed as possible, we will update these messages frequently as we become aware of more information from NHS England: 

  • The 3 Covid vaccines that have been announced are new and have not yet been licensed to be used on patients in the UK – but we are expecting them to be licensed very soon. 
  • NHS England have said that there will be some large Vaccination Centres and some mobile units to deliver and administer the vaccines. We do not know yet what there will be in our area. 
  • NHS England are looking at the IT issues and issues about storage of the vaccine. Once they have finalised arrangements, they will let us know. 
  • The expectation is that the vaccinations will not start for most people until 2021 and it will take some time to vaccinate everyone who is eligible. 

Meanwhile, we all need to keep to the advice of hand-washing, face masks and social distancing but we all look forward to the time when we will return to life as normal. 

Thank you for your patience

Partners of Merchiston Surgery


Wyvern Health Partnership logo

Press Release and Q&A

DoctorLink - Register Now

Due to the increasing demands on General Practice, we are looking at new ways of managing the needs of our patients and access to our services. Merchiston and other Swindon Practices are introducing a new online system called DoctorLink to improve access and assist with directing our patients to the best care available.

Registration is simple & available to anyone age 16+. Click on the button below to begin the registration process, it only takes a few minutes!

Once registered, DoctorLink will ask you a number of questions to help identify and assess your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us or another provider which may include one of the Swindon based SUCCESS centres. Please ensure you read the advice given carefully and follow the outcome instructions to receive the right care.

Click here to register for DoctorLink
Click here to register

Patients who cannot use the service because of age (under 16) disability or difficulty with internet access will also be triaged as normal. We feel that using DoctorLink will allow patients to be signposted correctly the first time to the most appropriate treatment.

We will continually monitor this new system and make further changes where necessary. If you have some feedback, we'd love to hear it!

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Merchiston Newsletter - Wyvern - Issue 1

Welcome to Merchiston Surgery, part of the Wyvern Health partnership

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription or cancel an appointment.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Click here to read more about us

(Site updated 26/08/2020)
For appointments and prescriptions please use the Online Services link above. Alternatively, just click here.
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