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Merchiston Newsletter - Wyvern - Issue 1

DoctorLink - Register Now

Due to the increasing demands on General Practice, we are looking at new ways of managing the needs of our patients and how we can improve access to our services. Merchiston and other Swindon Practices are introducing DoctorLink to assist with directing patients to the best care available and we are inviting all of our patients aged 16+ to sign up. Doctorlink is a great step forward for our patients and this new online service will ask about your symptoms and previous conditions, provide advice and direct you to the best care available including requesting an appointment from the Surgery if required.

Registration is simple! Click on the button below begin the registration process, it only takes a few minutes! For all urgent appointments, we will ask that you undertake a symptom assessment through DoctorLink. Once registered, this tool will ask you a number of questions to help to identify your problem. The outcome of your assessment will direct you to the right treatment, whether that be from us or another provider which may include one of the SUCCESS centres. If your outcome indicates that an appointment is required with us, you simply click on the request appointment button when offered. The information you provide will then be shared with our clinicians and we'll contact you to arrange an appointment as appropriate.

Click here to register for DoctorLink
Click here to register

Patients who cannot use the service because of age (under 16) disability or difficulty with internet access will also be triaged as normal. We feel that using DoctorLink will allow patients to be signposted correctly the first time to the most appropriate treatment.

We will continually monitor this new system and make further changes where necessary. If you have some feedback, we'd love to hear it!

 

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